To Travel
Pono is…

RESORT FAQs

Mahalo for your support as we collectively mālama (care for) Maui—through your travels or from afar. Below are the most frequently asked questions. 

When are you reopening?

• The hotel fully reopened to all guests on Sunday, October 8, 2023.

Is the road to the hotel open? 

• Yes. Honoapi‘ilani Highway (HI-30) is open.

Should I still visit?

Respectful travel to Maui is welcomed and encouraged, now more than ever. Your visit supports Maui’s economy and Lahaina’s ability to rebuild, especially when you are mindful in the following ways:

• Visit accessible areas of Maui with aloha and compassion. Please see the map above for reference.
• Support local businesses to keep our residents employed.
• Be respectful of the people, environment, and local culture.
• Consider participating in local volunteer opportunities.
• Learn about the historical and cultural significance of Lahaina, but stay away from the area as a means of respect for the people and places that have been lost during this devastating tragedy. Please do not visit this area or try to take pictures.
• Our Concierge can help you plan a houghtful itinerary.

Which outlets at your hotel will be open?

All outlets are open, including:

• Food & Beverage – Banyan Tree, Alaloa Lounge, Burger Shack, ʻOlu Café, Ulana Terrace, Kai Cafe, and In-Room Dining
• Lū‘au – Tales of the Kapa Moe Lū‘au reservations are available here.
• Spa & Retail – Spa & Salon, Logo Shop, Kilohana Boutique, Bikinibird, Wheat
• Recreation – Jean-Michel Cousteau’s Ambassadors of the Environment 

Are restaurants, activities, and shops open in West Maui?

We are fortunate to have numerous activities, tours, restaurants, and beaches in our area.

• Jean-Michel Cousteau’s Ambassadors of the Environment, Kapalua Golf & Tennis, ATVs, hiking tours, ziplining, horseback rides, kayaking, paddle boarding, and snorkel and sunset sail tours are just a few available activity options.
• The Kapalua Shuttle is up and running.  
• Restaurants currently open in the West Maui area include Merriman’s, The Plantation House, Cane & Canoe, The Hideaway, Taverna, Honolua Store, Pour House, Sea House, Miso Phat Sushi, Honokowai Fish Market, Joey’s Kitchen, A‘a Roots, Gazebo, Pizza Paradisio, Maui Brewing Company Kāʻanapali, Roy’s, Monkeypod Kitchen, Hula Grill, Leilani’s on the Beach, and Duke’s. More are opening every week.
• Whaler’s Village in Kāʻanapali is open for shopping and dining. 
• Nearby beaches are open, including D.T. Fleming Beach, Oneloa Bay, Kapalua Bay, Napili Bay, Honolua Bay, Kā‘anapali Beach, and others. 
• For assistance with booking dining and activities, please contact our Concierge Team at concierge@rckapalua.com or 808-665-7089.

Do you have any special packages or offers? 

• Embrace the spirit of aloha and show your love for Maui with a trip that gives back. For each stay (minimum three nights), a $100 donation per night will be made to the Hawaii Community Foundation’s Maui Strong Fund to support wildfire recovery needs. The Return to Maui package also includes daily breakfast for two at Ulana Terrace and a one-time $300 resort credit. To reserve this package, click here.
• In Hawai‘i, mālama means “to care for.” The Ritz-Carlton Maui proudly offers a Mālama Hawai‘i package to all guests, which includes a 20 percent savings for stays of five nights or more and a $300 credit for Jean-Michel Cousteau’s Ambassadors of the Environment. There, guests can choose a guided e-bike, hike, or snorkel tour, and add-on their choice of volunteer opportunity: a beach cleanup, invasive species removal, or native seed planting, all while learning about Hawai‘i’s eco-system and ways to become a better environmental steward. To reserve this package, click here.
• All other hotel offers are listed here. 

Do you offer kamā‘aina rates?

• We are pleased to offer kamā‘aina rates for our rooms, dining outlets, lū‘au, spa, salon, and Jean-Michel Cousteau’s Ambassadors of the Environment. Valid Hawai‘i ID is required.

My question was not answered here. Who can I contact? 

• Please contact us at 808-669-6200 or kapalua.guest.relations@ritzcarlton.com. Our team is committed to providing the highest level of service and ensuring that you have an exceptional visit.